The dispatcher’s responsibilities are officer safety, to provide emergency services and to assist the citizens of the county with connecting them to the agencies that can help them. As a dispatcher you hold people’s lives and well being in your hand, you are the road officer’s lifeline!

Dispatchers Duties

  • Answers incoming telephone and 911 calls providing information, assistance and direction
  • Answers radios for sheriff, fire, ambulance, and EMA
  • Attending training sessions throughout career
  • Dispatches emergency personnel to proper locale/situation; dispatches for alarms received
  • Interacts, communicates and maintains a working relationship with other departments
  • Maintains and updates 911 computer information
  • Maintains:
    • Departmental equipment and ensures that it is working properly
    • Fire run sheets
    • Medical run sheets
    • NCIC/IDACS logs
    • Phone log and enters information in computer
    • Towing logs
    • VIN checks
  • Maintains records, files, and filing systems:
    • Accident log
    • Case log
    • Restraining and protective orders, etc.
    • Warrants
    • Files wrecker log
  • Performing communications duties properly and in a timely manner; maintains standards
  • Performs other related essential duties as required
  • Prioritize calls received and deciding proper response personnel
  • Takes and delivers messages
  • Uses GPS and maps